Unified Communications (UC) is a marketing buzzword describing the integration of real-time enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
NEC, Vonage, Avaya, Microsoft, Cisco, Mitel, ShoreTel, RingCentral, 8×8, and Nextiva represent 10 of the most popular UC platforms available today. Let Internet Nerdz help your firm evaluate the best UC solution for you.
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1. Streamlined Communication: Integrates voice, video, messaging, and email into a single platform, reducing the need to switch between different applications.
2. Anywhere, Anytime Access: Enables employees to access communication tools from any device with an internet connection, enhancing flexibility and responsiveness.
3. Collaboration Tools: Includes features like document sharing, screen sharing, and video conferencing, facilitating real-time collaboration and speeding up decision-making processes.
4. Presence Indicators: Shows whether a colleague is available, busy, or away, leading to more efficient communication by reducing time spent trying to reach unavailable colleagues.
5. Integration with Business Applications: Seamlessly integrates with other business software, such as CRM systems and project management tools, centralizing access to relevant information and tools.
6. Unified Messaging: Centralizes voicemails, emails, and other messages into a single inbox, reducing the time spent managing communications in different places.
7. Cost Reduction: Reduces costs associated with maintaining and upgrading on-premises communication systems, freeing up resources for other productive initiatives.
8. Improved Customer Service: Enhances customer service with faster response times, efficient call routing, and access to customer history, leading to better customer experiences.
9. Reduced Downtime: Offers high availability and disaster recovery features, minimizing downtime due to technical issues.
10. Scalability: Easily scalable to quickly add or remove users and features based on changing organizational needs, without long deployment times.
It’s important to note that Internet Nerdz is Mitel and NEC certified but we can source, deploy and help you manage any UCaaS service provider out there. We’ve done this for many years!
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If you’re unfamiliar with the telecommunications world, UCaaS solutions may be confusing, but our experts at Internet Nerdz are here to help. Regardless of your needs, we will match you with one of our UCaaS providers to ensure your employees and customers can always be reached. Want to see a demonstration? Call us today!
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Avaya Cloud Office lets you simplify the way your business communicates. Call, chat, meet, and collaborate no matter where your employees might be. Stay on task and on schedule with file sharing, task management, and virtual team rooms. Bring together 100+ business integrations, like Google Drive and Salesforce, to customize a true cloud unified communications experience. Avaya Cloud Office gives your employees and customers the features and options you want, all in one app. One click starts collaboration—call, meet, message, and more. One number connects it all—voice, fax, text, multimedia.
RingCentral Unified Communications offers easy-to-use, unified experience for team messaging, audio, video, fax, SMS, collaboration, and conferencing. With this new release, all of these capabilities are now provided in a simple, elegant, and consistent user experience across mobiles, tablets, and desktops. Real Time Quality of Service Analytics gives enterprise IT teams the ability to anticipate and diagnose any voice quality of service issues impacting users globally before they escalate to critical problems.
Other UCaaS providers include: NEC, 8×8, Airespring, Fusion, Mitel, Masergy, Momentum Telecom, Nice InContact, Vonage, and Windstream
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