Now it is easy to modernize with an all-in-one cloud suite of call center applications. Internet Nerdz has partnered with best-of-breed Contact Center Software Providers such as NEC, NICEinContact, Five9, Avaya, Cisco, Mitel and many others. These companies enable contact centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth. Let Internet Nerdz help your firm navigate the many Contact Center software providers available today.
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Reduce Your Overhead
Outsourcing your contact center can lead to significant cost savings as you do not need to invest in infrastructure, technology, and staff training. You can also benefit from economies of scale, as the outsourcing company can spread its costs across multiple clients.
Access to Skilled Personnel
Outsourcing your contact center provides you with access to skilled and experienced personnel who have the expertise to handle a variety of customer service issues. This can result in improved customer satisfaction and retention.
Scalability
Outsourcing your contact center allows you to easily scale up or down depending on your business needs. For example, during peak seasons, you can quickly add more agents to handle increased call volume, and then reduce the number of agents when call volume decreases.
Increased Efficiency
You can benefit from streamlined processes and best practices that the outsourcing company has developed over time. This can result in increased efficiency and productivity, as well as faster response times and resolution of customer issues.
Contact centers around the world create profitable customer experiences through powerful portfolios of cloud-based call center ACDs, call routing, self-service IVR, agent optimization solutions, and extensive reporting capabilites.
If you’re unfamiliar with the Contact Center as a Service world, our experts at Internet Nerdz are here to help. Regardless of your contact center needs, we will match you with one of our providers to ensure your customers experience is outstanding, all day, everyday.
NEC, a multinational technology company, specializes in cloud communications as well as workstream collaboration solutions. Their popular and top-rated UNIVERGE BLUE Cloud Services – Connect, Meet, Share and Engage platform includes unified communications, contact center, CPaaS and accompanying services. It allows employers to enhance regulatory compliance with call and screen recording while driving employee performance with quality management and performance management dashboards. Combining CCaaS and UCaaS through NEC is easy, profitable and bound to simplify your life. Internet Nerdz leads with NEC but we can source, supply and support UCaaS solution you like.
Nice InContact’s CXone CCaaS is known world wide to create profitable customer experiences through their powerful portfolio of cloud-based call center ACD, call routing, self-service IVR, and agent optimization solutions. With Nice CXone, businesses can expect to: Operate more efficiently, Increase the quality of every customer interaction, Create new pathways to profit, Ensure ongoing customer-centric business growth.
Other CCaaS providers include: 8 X 8, Airespring, CallTower, Five9, Fuze, IntelePeer, Masergy, Mitel, Momentum Telecom, RingCentral, Talkdesk, Verizon, Vonage & Windstream. Call us to help you navigate this long list of providers.
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